In March, we introduced the SitePen Support service to provide high-quality support for Dojo, DWR and Cometd from the people who know those projects inside and out.

We’re always watching to see how we can make our services better and after listening to our early support clients we’re making changes to ensure that clients are successful with the products we support.

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At SitePen, we’re dedicated to creating excellent user experiences and writing clean, beautiful code. Because of this, we’ve earned a reputation as being advocates, advisers and teachers to our friends, colleagues, and clients. As most people know, we’re also the creators, contributors and avid proponents of Dojo, THE JavaScript toolkit being endorsed by IBM, AOL, Sun Microsystems, and many, many more. It is truly, a 100% open source (BSD or AFL) technology that is absolutely free with no tricky licensing issues or EXTensive legal jargon.

Dojo’s thriving developer community and fortune 500 backing makes it the right choice for reputable and responsible companies who are also dedicated to best development practices. For developers and organizations just getting started, here’s our “FREE Top 10 and 100% FREE Dojo FREE Resource List!”

1. Dojo API Viewer. A full-featured API documentation tool, generated from source code comments and documentation. Features include simple navigation, complete listings of an object’s fields, clear definitions of a field’s type, clear ancestry paths on a field, function parameters, source and examples.
2. The Dojo Book. An online culmination of extensive examples and detailed explanations about all things Dojo, authored by dozens of Dojo community members.
3. The Dojo Forums. A community support resource for your learning and research efforts, without thousands of answers to Dojo questions.
4. The #dojo IRC channel on irc.freenode.net is the place to chat live with contributors and users of Dojo.
5. Dojo Campus. An up and coming site that contains a collection of articles and demos about Dojo, as well as a feature-explorer showing off the capabilities of Dojo.
6. Dojo Community Blogs. Popular Dojo blogs include the official Dojo blog, Planet Dojo, SitePen blog, and Ajaxian’s Dojo category.
7. Dojo Trac. View open and recently fixed tickets, and easily browse the Dojo source tree using Dojo’s Trac instance. Because of Dojo’s very open nature, every code commit, ticket request, and comment can be viewed through Trac.
8. Dojo Key Links. A reviewed collection of current and up to date tutorials, demos, and articles about Dojo.
9. Dojo Presentations. SlideShare hosts a variety of conference slides from recent Dojo presentations.
10. SitePen’s Dojo QuickStart Guide. This is our brand new, concise, easy-to-follow tutorial for getting up to speed quickly with the Dojo Toolkit.

Getting started with Dojo has never been easier and SitePen is always available to lend a helping hand! We offer Dojo training workshops, commercial Dojo support packages and of course, premier design and development services, brought to you by the best open source, web company around.

We’re very excited about our new commercial support offering for the Dojo Toolkit, DWR, and Cometd. So what is SitePen Support and what do we have to offer?

Advice

When getting started with something different or new, there’s rarely documentation or a tutorial that addresses things in quite the right way. As such, we offer unlimited advice as part of most of our support packages. This is especially useful when you don’t quite know the right question to ask, or what the best approach is to solve a problem.

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Palo Alto, CA - March 13, 2008. SitePen is responding to the growing demand for commercial web application assistance by launching a support service for the Dojo Toolkit, Cometd, DWR, and related web technologies. SitePen Support is available immediately to provide development teams with the fast answers needed to build great web applications under short development schedules. Developers can get help directly from the creators and core contributors of these popular open source Ajax and Comet toolkits.

SitePen Support Recent Activity View

“SitePen has assembled an extremely talented team of open source web application developers,” said Dylan Schiemann, CEO of SitePen, Inc. and co-creator of the Dojo Toolkit. “Development teams are increasingly asking for fast responses and peace of mind when using open source toolkits, and we’re here to provide additional support to help developers be as efficient as possible by getting assistance quickly.”

SitePen Support removes the worry of unforeseen problems and allows development teams to focus on building amazing user experiences. Teams increase their efficiency throughout the initial build and the maintenance and adaptation of a successful deployment. Depending on the package purchased, SitePen Support customers can get assistance not only with the Dojo Toolkit, DWR, and Cometd, but with the applications built with these toolkits.

SitePen Support Ticket View

“As Ajax becomes ubiquitous, the need for reliable, commercial support for applications built with open source toolkits becomes increasingly important,” said Alex Russell, Director of R&D and SitePen, Inc., and co-creator of the Dojo Toolkit and Cometd. “The ability to get reliable solutions quickly and the knowledge that there are companies out there supporting open source software reduces adoption risk for companies and enterprises.”

Full details and pricing information are available at the new sitepen.com. SitePen Support is available for teams ranging from small startups to large corporations, and starts at $995.

About SitePen

SitePen, Inc., based in Silicon Valley, focuses on building rich, internet applications that push the limits of the open web. Its top-shelf development team works obsessively to define the user experience while developing clean, functional applications for companies throughout the consumer, enterprise, and open source spaces. Online at www.sitepen.com.