Web development is tricky!
Bugs galore! Which direction is the right one? A seemingly unsolvable problem has brought progress to a grinding halt. Anything can happen on the road to developing rich internet applications. Protect your investment by backing your team with a reliable, intelligent support system.
Select a support plan from the sidebar »
It’s as simple as…
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1. You explain the issue
You login to our web interface and explain the issue. We review your code and determine how to fix it.
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2. We give you the solution
We explain why the issue was occurring and provide advice and code to fix the problem.
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3. Success!
You looked ahead, you ensured your budget and schedule, and now you’re delivering what matters most: stable, high performance Ajax applications for your end users.
Boost
SitePen is on call to rescue you from between that rock and a hard place! Or maybe you want to take us for a spin to determine if this Support Plan is right for you. Whatever the reason, you’ll receive invaluable access to a plethora of web development knowledge including Ajax and the Dojo Toolkit, and applied experience that’s sure to keep you coming back for more!
Plan details
- Response Time:
- Within 1 day
- Support Duration:
- 2 weeks
- Support Time:
- 2 hours
- Supported Browsers:
- Chrome 5+, Firefox 3.5+, IE 6–9, Safari 4+
- Correspondence:
- Web-based SitePen support system
Launch
You’re a month out from your delivery date and you’ve got some JavaScript issues that are threatening your deadline. Or you’ve got a group of great engineers just starting out with Dojo and you want to give them a “Go-to” guy that never disappoints. With this addition to your team, everything will turn out right!
Plan details
- Response Time:
- Within 1 day
- Support Duration:
- 12 weeks
- Support Time:
- 12 hours
- Supported Browsers:
- Chrome 5+, Firefox 3.5+, IE 6–9, Safari 4+
- Correspondence:
- Web-based SitePen support system
Jet
You’ve got the classic combination: tight deadlines, agile developers, multiple projects, and one very large, complex RIA that is going on year two in development. You need a support plan that will answer questions, resolve bugs, solve problems and create time!
Plan details
- Response Time:
- Within 1 day
- Support Duration:
- 24 weeks
- Support Time:
- 80 hours
- Supported Browsers:
- Chrome 5+, Firefox 3.5+, IE 6–9, Safari 4+
- Correspondence:
- Web-based SitePen support system
Enterprise
You’re heading up a major shift in your company’s technology strategy. All web applications, inside and out, are standardizing on Dojo across teams, across departments, across the country. Purchasing a proven Support Plan is a small and simple decision. Reduce risk. Cost effectively.
Plan details
- Response Time:
- Within 2 hours
- Support Duration:
- 1 year
- Support Time:
- 200 hours
- Supported Browsers:
- Chrome 5+, Firefox 3.5+, IE 6–9, Safari 4+
- Correspondence:
- Web-based SitePen support system, telephone, and WebEx
Galaxy
This option provides the same great support of an Enterprise plan with the added bonus of custom development. Not enough time to get everything done? Need a complex widget developed? This plan gives you the flexibility to add development tasks to our queue at your convenience!
Plan details
- Response Time:
- On a case-by-case basis
- Support Duration:
- 1 year
- Support Time:
- 200 hours
- Supported Browsers:
- Chrome 5+, Firefox 3.5+, IE 6–9, Safari 4+
- Correspondence:
- Web-based SitePen support system, telephone, and WebEx