Developing open-source software and troubleshooting issues for our hundreds of other customers means our support team’s problem-solving experience is virtually unparalleled. We’ve probably seen your issue before—or at least something similar—and can offer an ideal solution in a fraction of the time it would take to solve without assistance.
When you submit a ticket, the support engineer on call gets to work right away to find the best solution for your problem. If necessary, they’ll pull in other engineers with more domain-specific knowledge to resolve your issue as quickly as possible.
Our support engineers either are committers or have direct relationships with committers for every major open-source library, including Dojo, jQuery, Lo-Dash, Backbone, and more. All patches we write for the libraries we support are passed directly upstream.
Want to discuss your issue in depth? Our Jet, Enterprise, and Galaxy plans include the option to schedule a teleconference or desktop share to walk through your issue in detail at any time with the engineers working on your ticket.
|Web development advice and architectural guidance||Yes||Yes|
|Assistance in debugging application code||Yes||Yes|
|Examples and guidance on how to use specific libraries, code, and widgets||Yes||Yes|
|Fixes to bugs in supported libraries (where documented functionality is broken)||Yes||Yes|
|Feature creation/enhancement for supported libraries||No||Yes|
|Custom widget development & widget extensions||No||Yes|
|Upgrading to a newer version of a library (if estimate is under 25 hours)||No||Yes|
|1st/3rd party API integration (if estimate is under 25 hours)||No||Yes|
|Performance optimization of an entire application||Contact Sales|
Bold libraries are members of the Dojo Foundation family
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