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"SitePen has assembled an impressive number of the best talent in the Ajax space under the same roof; they are the best Ajax consulting shop around."

Ben Galbraith, co-founder, Ajaxian.com

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Ajax Support. Comet Support. Expert help with Dojo, DWR, cometD.

Our expert web application engineers are available to assist with your development process or your existing deployment. Whether you need advice, fixes, or improvements, our support prepares you for any questions or problems that arise.

Instantly Add Our Experts to Your Project.

Our team includes the co-founders of numerous open source projects including the Dojo Toolkit, DWR, cometD, Persevere, TurboGears and more. We help your project with our support services, giving you peace of mind by providing unlimited advice, and by quickly resolving development issues, so you can focus on delivering what matters most: amazing experiences for your users.

Packages	Boost	Startup	Company	Enterprise
Technologies
Dojo, DWR, Persevere and cometD
General JavaScript, Ajax and Comet
Other Ajax libraries	-
Django	-
Support Features
Ask the Experts
Solve the Problem
Key Insights Newsletter
Talk with the Leaders	-	-	-	Quarterly
Ask the Experts Advice Time	Unlimited	Unlimited	Unlimited	Unlimited
Problem and Code Support Time	3 hours	15 hours	75 hours	200 hours
Communication
Max Initial Response Time	3 business days	2 business days	1 business day	2 business hours
Correspondence Type	Web, E-mail	Web, E-mail	Web, E-mail, Phone, WebEx	Web, E-mail, Phone, WebEx
Number of Designated Contacts	1	3	12	30
Support Duration	1 month	3 months	12 months	12 months
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Support Packages

Boost: Quick answers for your Dojo, DWR, and cometD questions. Flawless setup when you're just getting started.
Startup: Get your team the help and advice you need to quickly convert your vision into a user-friendly product. Ideal for start-ups or small development teams working with Dojo, DWR, and cometD.
Company: Fast response time and high availability for larger development teams.
Enterprise: Extremely fast response and solutions with the same wide scope as the Company package. We're on call to help you with mission critical applications.

Features

Ask the Experts: Our “Ask the Experts” feature focuses on giving you quick advice to the questions you have in a private client support forum, under the confidentiality of an NDA. We allow designated members of your development team unlimited access to ask us questions, and we reply as quickly as possible. This service allows you to ask questions when you don't know the best way to approach a problem, can't find information, or are having trouble formulating a description of the issue you need to solve. This service supplements the great open source community forums already in place to which we actively contribute.

Ask the Experts is unlimited for any of your designated contacts, and includes questions that do not require reviewing source code or fixing bugs. Any of your designated contacts can request support.
Solve the Problem: When you find an issue with a supported project, we're here to solve the problem for your development team and provide you with emergency bug fixes so you can be on your way. We also commit these patches back to the relevant open source project as appropriate. We provide business critical response times and a clear roadmap of when your issue will be resolved. When creating great web applications, issues often extend beyond the realm of the projects we support and move into examining and fixing your source code, server configuration, and more. Depending on your preference, we'll securely connect to your servers, conference over WebEx, or for our Company and Enterprise plan customers, configure a copy of your application on our servers, in order to resolve your problem and get you on your way.

Solve the Problem is limited by the available Problem and Code Support Time. Problem and Code Support Time are deducted from your account in 30 minute time increments with a 1 hour minimum. Any of your designated contacts can request support.
Key Insights: Open source projects contain a lot of news and information. On a regular basis we will provide you the key insights and details that might otherwise get lost in the noise of busy and active open source communities.
Talk with the Leaders: Select support packages include a quarterly conference call with the SitePen open source Project Lead or expert of your choice to ask any questions, gain insight about the direction of a project, or talk to us about any other topic related to delivering amazing web applications.