Deadlines are looming and it looks like it’s is going to come down to the wire. A developer has hit a roadblock while trying to integrate code from another team and connect it to a third-party API. He can’t figure out where things are going wrong. Is it his code? Is it the other team’s code? Is it the API? A few hours in and he’s going in circles — with no answer in sight.
‘Who can I even ask to help me with this?’
The rest of the developers on the team are heads down trying to complete their own tasks, and googling for an answer has proven fruitless due to the number of moving parts involved.
After pinging a couple of the developers on the other team and getting the runaround, the developer is completely stuck. Due to confidentiality and the rapidly approaching deadline, going to a public forum is out of the question and, even if he could, he’s unlikely to get an answer – let alone the right answer – in time.
This leaves him with with only a couple of viable ways to solve his problem.
Option 1: Keep hacking on it and hope the answer comes.
Option 2: Escalate to a development manager who will need to stop what they’re doing, review the issue, and work to solve it.
At this point, one thing is certain, the project is delayed and multiple tasks are stopped while this bug remains at large. The developer did the best he could with what he had to work with. But what if there was an…
Option 3: SitePen Support
The developer logs into his SitePen Support account, provides the details of his issue and asks for an answer. A SitePen engineer who is familiar with the developer’s source code, reviews the issue and works with the developer to get him unstuck. Meanwhile, the rest of his team continues on their tasks, uninterrupted. The project is saved!
Learn how SitePen Support can help your team!